header1.gif (1131 bytes) header2.gif (4117 bytes) header3.gif (4621 bytes)
header4.gif (939 bytes) Company Products Ordering Support Search Home header6.gif (3380 bytes)
ICE.TEN Troubleshooting Guide

ICE.TEN is J. River's terminal emulation software that connects individual PCs via serial lines.

Installation

Before installing, make sure that you are using a version compatible with your Windows OS. Check our OS Compatibility chart.

General

Terminal Emulation

  1. ICE.TEN Loads, but will not Pop Up
  2. No Login Prompt and Nothing Appears on the Screen.
  3. Garbage Characters Appear in Dejavu/Dejawin.
  4. Screen DoesNot Clear When ICE.TEN is Activated
  5. ICE.TEN Does Not Work, or Works or Inconsistantly
  6. Funtion Keys or Arrow Keys Do Not Work
  7. System Specific Problems

File Transfer

  1. Trouble Shooting with Ucopy

Printing

  1. Local Print
  2. Trouble Shooting with Local Print
  3. Local Print is Not Working
  4. Local Print Using a DOS Printer Skips Pages
  5. Host Print
  6. Trouble Shooting with Host Print
  7. Failure to Print
  8. Printing Occurs, but the Output is Flawed

tiny-canoe.gif (1628 bytes)

+1.612.677.8200      www.icetcp.com      info@jriver.com      Support Forums
(c) 2011, J. River, Inc.     All rights reserved.      28-Feb-2011